Privacy Policy – Lushanza’s Use and Protection of Personal Data

At Lushanza, we understand the importance of privacy and the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share your personal data when you interact with our website and purchase products. By visiting our website and using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information to provide a better shopping experience and serve your needs more effectively. This includes:

a. Personal Information You Provide:

  • Account Information: When you create an account on our website, we collect your name, email address, password, and phone number.
  • Order Information: When you place an order, we collect details like your shipping address, billing address, payment information (credit/debit card, PayPal), and any notes related to your order.
  • Customer Support: If you contact us for customer support or with inquiries, we collect any information shared during those interactions.

b. Non-Personal Information We Collect:

  • Usage Data: We collect details about your interactions with our website, including IP address, browser type, and browsing behavior (e.g., which pages you visit and how long you stay).
  • Cookies: We use cookies and similar tracking technologies to enhance your shopping experience by remembering preferences, improving website functionality, and analyzing traffic patterns.

2. How We Use Your Information

We use your personal information for several purposes, including but not limited to:

  • Processing Orders: To complete and manage your orders, payments, and shipping.
  • Improving Customer Experience: To personalize your experience, improve our website, and suggest relevant products.
  • Marketing and Promotions: With your consent, we may send you promotional emails about new products, sales, and special offers. You can unsubscribe from these communications at any time.
  • Customer Support: To respond to inquiries, resolve issues, and provide you with timely assistance.
  • Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and prevent fraud.

3. Data Security

We take your data security seriously. Our website uses secure encryption (SSL) to protect your personal data during transmission. However, no data transmission over the internet is 100% secure. While we strive to protect your information, Lushanza cannot guarantee the absolute security of any information you transmit to us, and you do so at your own risk.

4. Sharing Your Information

We value your privacy and do not share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party partners who assist in order fulfillment, payment processing, and shipping services (e.g., courier companies, payment gateways).
  • Legal Requirements: We may share your information if required by law, for legal processes, or to protect our rights and interests.
  • Business Transfers: If Lushanza undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and provide personalized recommendations.

  • What We Use Cookies For:
    • Remembering your shopping cart and preferences
    • Analyzing website traffic and improving site functionality
    • Personalizing product recommendations
    • Showing relevant ads and offers
  • How to Control Cookies: You can modify your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some website features may not work properly.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access & Correction: You can request access to your personal data and correct any inaccuracies.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link or by contacting us directly.
  • Data Deletion: You may request the deletion of your personal data. However, we may retain certain information if required by law or for business purposes.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at the information provided below.

7. Third-Party Links

Our website may contain links to external websites. Please be aware that these sites have their own privacy policies, which may differ from ours. We are not responsible for the content or practices of third-party websites.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Updates to This Privacy Policy

Lushanza reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the following methods:

Lushanza
Email: contact@lushanza.com
Phone: +91 9262319492
Address: Corner Stay Colive, Plot No 337, Road No. 16, SBH Officers Colony, Mega Hills, Madhapur, Hyderabad, Telangana 500081